Repair and Service

If you believe there is a problem with your microphone please contact the Mojave Audio service department at 818-847-0222 or e-mail support@mojaveaudio.com

If you are uncertain about a problem you’re having with the microphone take a look at our:

Frequently Asked Questions

Recording Tips

Shockmount Rethreading Instructions

Problems can often be as simple as a miswired cable, humidity, RF interference, etc.

If you think your microphone is in need of service, please read the repair and shipping instructions, then download and fill out the Mojave Audio Return Authorization form. You will also have to call or email us to obtain a return authorization number.

Instructions

1. Download and fill out the Mojave Audio US Repair Authorization Form (PDF).
2. Call us at 818-847-0222 or use the RA number request form at the bottom of the page to obtain a return authorization number. Microphones that are sent to Mojave Audio without a return authorization number take longer to return.
3. Go over the packing instructions (below) to make sure the microphone is properly packed before you send it.
   Ship to:
   Mojave Audio
   Attn: Repair Department
   1118 Chestnut St unit 104
   Burbank, CA 91506

Shipping Your Microphone within U.S.A.

Your microphones are precision instruments and must be carefully packed whenever they are shipped. Even microphones in need of repair or service must be packed sufficiently. Proper evaluation by the service department is only possible if no further damage occurs during shipping.

• The microphone should be sent in its travel case.
• Place travel case in the center of a larger box with plenty of packing material (peanuts, popcorn, shredded paper, etc.). We highly recommend having it professionally packed at a retail postal service (ex. Mailboxes, Etc.).
• Be sure to include the Mojave Audio repair authorization form with the microphone.
• Finally, it is advisable to write “FRAGILE” on several sides of the box. Do not assume that the carrier will be gentle with your package.

Instructions 

1. Download and fill out the Mojave Audio International Repair Authorization Form (PDF).
2. Call us at 818-847-0222 or use the RA number request form at the bottom of the page to obtain a return authorization number. Microphones that are sent to Mojave Audio without a return authorization number take longer to return.
3. Very Important! Make sure to include a commercial invoice stating USA as the Country of Origin and Country of Manufacture. This is vital from a duties standpoint. If either of these two statements are missing, US Customs will charge duties. Any duties assessed will be charged to the owner of the microphone, payable before we release the microphone.
4. Very Important! Make sure to use a carrier that has their own brokerage system such as Fed-Ex, DHL, UPS etc. and not a direct air carrier. If a direct air carrier is used any additional broker and/or custom charges will be charged to the sender, payable before we release the microphone and will unnecessarily prolong the repair.
5. Go over the packing instructions (below) to make sure the microphone is properly packed before you send it.
   Ship to:
   Mojave Audio
   Attn: Repair Department
   1118 Chestnut St unit 104
   Burbank, CA 91506 U.S.A

Shipping Your Microphone to U.S.A.

Your microphones are precision instruments and must be carefully packed whenever they are shipped. Even microphones in need of repair or service must be packed sufficiently. Proper evaluation by the service department is only possible if no further damage occurs during shipping.

• The microphone should be sent in its travel case.
• Place travel case in the center of a larger box with plenty of packing material (peanuts, popcorn, shredded paper, etc.). We highly recommend having it professionally packed at a retail postal service (ex. Mailboxes,Etc.)
• Be sure to include the Mojave Audio repair authorization form with the microphone.
• Finally, it is advisable to write “FRAGILE” on several sides of the box. Do not assume that the carrier will be gentle with your package